Engineering Manager II

Job Summary We are seeking an experienced Engineering Manager who is ready to play a crucial role in designing, planning, and delivering our product modernization plans through the delivery of a new suite of mobile applications as well as the underlying cloud-native services hosted in AWS. The manager of this team will be counted on to hire and build the right team, ensure we have the right tools and practices in place to deliver best-in-class mobile capabilities to our users, and will partner with the other leaders within the mobile workstream to align user research, user experience, and delivery to operate in a lightweight, feedback-driven environment that embraces agility and maximizes value. As an Engineering Manager, you will lead a full-stack team of software engineers and software test engineers which fosters a generative culture which embraces innovation, quality, and operational excellence. You will coach and mentor engineers on engineering practices, quality standards, delivery of mobile experiences, and the operations of cloud infrastructure to support delivering software solutions that our users love! Essential Job Duties

• Hire, lead, mentor, and develop a high-performing engineering team.
• Foster a collaborative and innovative team culture focused on incrementally delivering software with ‘built-in’ quality.
• Lead accountability, autonomy, ownership, and empowerment within the teams.
• Oversee the operations of the software that the team owns, ensuring high availability, reliability, customer satisfaction, security, and overall operational excellence.
• Actively manage the AWS spend for workloads which your team is responsible for and ensure AWS costs are fully optimized.
• Create fast feedback loops which improve software quality, adoption, and ease of onboarding.
• Work with cross-functional teams to align development efforts with business goals and ensure seamless communication and delivery.
• Work to reduce or eliminate friction in terms of team productivity and overall effectiveness.
• Advocate for and ensure the adherence to DevOps, security, quality, well-architected, and other best practice standards in development and deployment.
• Oversee Data Privacy and SOC 2 compliance requirements, ensuring secure and compliant software development.
• Conduct regular performance reviews and provide constructive feedback to support professional growth.
• Serve as a catalyst for innovation, continuously evaluating and integrating new tools, technologies, and development workflows.

Knowledge, Skills, & Abilities

• Proven ability to lead operationally excellent engineering teams in a customer-facing SaaS environment with a DORA metrics score of 8 and higher.
• Strong experience with containerized services, event-based architectures (AWS preferred) and distributed systems (AWS preferred).
• Proficiency with multi-platform mobile app development (Xamarin, Blazor/MAUI, React Native, etc.)
• Proficiency with web-based .Net applications and services.
• Proficiency in real-time API design, microservices, and event-driven architectures.
• Deep understanding of best practices for coding standards and software design principles.
• Effective communication and collaboration skills, with a focus on cross-functional teamwork.
• Strong understanding of data security, compliance, and cloud governance best practices.

RequiredEducation & Work Experience

• 5+ years of experience leading software development teams in a cloud-native SaaS products.
• 3+ years leading teams to build enterprise-grade mobile solutions.
• Strong background in cloud infrastructure and modern CI/CD development methodologies.
• Proven record of accomplishment of delivering high-performing, scalable applications in production.
• Experience with automated testing of mobile apps and devices.
• Experience with modern observability tools (Coralogix, Data Dog, Dynatrace, Prometheus/Grafana, etc.)
• Experience with BDD, TDD and other agile/XP practices.
• Experience using Jira and Github, or similar, for project management and SVC.

Preferred

• Hands-on experience with Blazor/MAUI for multi-platform user interfaces.
• Experience with AWS production environments.
• Experience with AI tooling for development, code review, scoping, and other tasks.
• Experience with delivering features using AI or ML services.
• Familiarity with serverless cost optimization and performance tuning.
• You will coach and mentor engineers on engineering practices, quality standards, delivery of mobile experiences, and the management of cloud infrastructure to support delivering software solutions that our users love.