Quality Assurance Manager (Messaging Software)

This is a Quality Assurance Manager (Messaging Software) role with 8seats based in Sydney, NSW, Australia== 8seats ==Role Seniority - graduate, mid level, junior More about the Quality Assurance Manager (Messaging Software) role at 8seatsAbout 8seats 8seats is an Australian-built collaboration and messaging platform changing how teams communicate. We connect people across organisations, workspaces and conversations through a fast, intuitive experience built for iOS, Android and web. We are building modern, real-time technology for teams who need to stay connected, informed and productive wherever work happens. As a venture- and angel-backed startup, we are growing a high-performing team that cares deeply about product quality, thoughtful craft and delivering real value to customers. The role We are looking for a hands-on Quality Assurance Manager to help build quality into everything we ship. This is not a purely administrative role. You will work closely with product managers, designers and engineers to test new features, uncover edge cases, improve release confidence and create scalable quality practices as 8seats grows. You will own the testing function across our mobile, web and desktop products, helping ensure our customers have a reliable, polished and consistent experience across every platform. What you will do

• Own and improve the end-to-end quality assurance process across iOS, Android, web and desktop products.
• Create clear test plans, test cases and release checklists for new features and major product updates.
• Perform hands-on functional, regression, exploratory, integration and cross-platform testing.
• Identify, reproduce and clearly document defects, including steps to reproduce, expected behaviour and impact.
• Work closely with engineers to triage issues, validate fixes and prevent regressions.
• Help define and maintain automated testing coverage in partnership with the engineering team.
• Test real-time messaging, notifications, offline behaviour, syncing, permissions, onboarding and other high-impact user journeys.
• Improve release processes and quality gates so the team can move quickly without compromising reliability.
• Analyse recurring bugs and customer-reported issues to identify underlying patterns and improvement opportunities.
• Help establish a quality-focused culture where testing is a shared responsibility across the product and engineering teams.
• Build and mentor the QA capability as the company grows.

What we are looking for

• Experience in software quality assurance, testing or test engineering, ideally across mobile and web products.
• Strong hands-on experience testing iOS, Android and browser-based applications.
• A systematic, curious mindset with excellent attention to detail.
• Ability to think beyond documented requirements and uncover edge cases that affect real users.
• Experience writing clear bug reports, test plans and acceptance criteria.
• Familiarity with issue-tracking and product tools such as Jira, Linear, Notion or similar.
• Experience working in agile product and engineering environments.
• Strong communication skills and confidence working closely with technical and non-technical teammates.
• Comfort operating in a startup environment where priorities move quickly and everyone takes ownership.

Nice to have

• Experience testing real-time communication, messaging, collaboration or social products.
• Experience with automated testing tools for React Native, web or desktop applications.
• Familiarity with API testing, observability tools, logs and debugging network-related issues.
• Experience testing offline-first products, synchronisation, push notifications or multi-device workflows.
• Experience setting up QA processes or building a testing function in an early-stage company.
• Experience working with customer support or product teams to investigate production issues.

What success looks like In Your First 6–12 Months, You Will Have

• Established clear, repeatable testing and release processes.
• Increased confidence in product releases across mobile, web and desktop.
• Improved visibility of product quality, regression risk and known issues.
• Helped reduce customer-facing defects and repeat bug patterns.
• Built strong working relationships across product, design and engineering.
• Created a practical roadmap for growing automated testing coverage and the QA function.

Why join 8seats At 8seats, you will have the opportunity to make a visible impact on a product used by real teams. You will work closely with experienced founders and engineers, take ownership of an important function and help shape how quality is built into the company from an early stage. This role is ideal for someone who enjoys getting into the detail, solving complex product problems and building systems that help teams ship better software faster. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the 8seats team will be there to support your growth. 🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢 Key ResponsibilitiesKey StrengthsWhy 8seats is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with 8seats not with Hatch.