
Senior Support Engineer
Job Description
Posted on: April 13, 2026
Senior Support Engineer | £50,000 - £60,000 We're working with a design-led healthtech pioneer described as the "Apple of practice management" on this exciting opportunity. We are looking for a technical generalist who thrives at the intersection of engineering and customer success, using a modern Ruby on Rails and React stack to solve real-world problems for thousands of doctors. If you are a Developer who loves the "detective work" of debugging and wants to see your code fixes deployed to production daily to help patients and providers, this remote-first role offers massive autonomy and impact. The Role
- Investigate and resolve complex technical bugs raised by the support team using Ruby on Rails 7 and PostgreSQL.
- Ship small-to-medium product enhancements and logic tweaks directly to the production environment.
- Write and execute Ruby scripts and background jobs for critical post-migration data cleanup and updates.
- Collaborate directly with Full Stack Engineers and Support Specialists to triage and prioritize the product roadmap.
- Act as a technical bridge, translating complex engineering issues into friendly, fluent communication for non-technical users.
What You'll Need
- Strong commercial experience with Ruby on Rails (specifically Rails 7 and Ruby 3.4).
- Proficiency in modern frontend technologies including React, TypeScript, and JavaScript.
- Hands-on experience with PostgreSQL and writing performant database queries.
- Professional comfort in a Linux-based cloud environment, specifically using AWS ECS and the command line.
- Proven debugging and troubleshooting skills—you enjoy digging into the root cause of an issue rather than just applying a band-aid.
What's On Offer
- Fully remote working model with a "calm" company culture that respects deep work and autonomy.
- Beautiful London riverside office available for those who prefer in-person collaboration or hybrid flexibility.
- The opportunity to work on a profitable, bootstrapped product that facilitates healthcare for hundreds of thousands of patients.
- Competitive salary and a direct seat at the table in a small, high-performing engineering team of six.
Apply via Haystack today!
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