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Senior Support Engineer

Haystack
Department:React Developer
Type:REMOTE
Region:UK
Location:London, England, United Kingdom
Experience:Mid-Senior level
Salary:£50,000 - £60,000
Skills:
RUBY ON RAILSREACTTYPESCRIPTJAVASCRIPTPOSTGRESQLAWSLINUXDEBUGGING
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Job Description

Posted on: April 13, 2026

Senior Support Engineer | £50,000 - £60,000 We're working with a design-led healthtech pioneer described as the "Apple of practice management" on this exciting opportunity. We are looking for a technical generalist who thrives at the intersection of engineering and customer success, using a modern Ruby on Rails and React stack to solve real-world problems for thousands of doctors. If you are a Developer who loves the "detective work" of debugging and wants to see your code fixes deployed to production daily to help patients and providers, this remote-first role offers massive autonomy and impact. The Role

  • Investigate and resolve complex technical bugs raised by the support team using Ruby on Rails 7 and PostgreSQL.
  • Ship small-to-medium product enhancements and logic tweaks directly to the production environment.
  • Write and execute Ruby scripts and background jobs for critical post-migration data cleanup and updates.
  • Collaborate directly with Full Stack Engineers and Support Specialists to triage and prioritize the product roadmap.
  • Act as a technical bridge, translating complex engineering issues into friendly, fluent communication for non-technical users.

What You'll Need

  • Strong commercial experience with Ruby on Rails (specifically Rails 7 and Ruby 3.4).
  • Proficiency in modern frontend technologies including React, TypeScript, and JavaScript.
  • Hands-on experience with PostgreSQL and writing performant database queries.
  • Professional comfort in a Linux-based cloud environment, specifically using AWS ECS and the command line.
  • Proven debugging and troubleshooting skills—you enjoy digging into the root cause of an issue rather than just applying a band-aid.

What's On Offer

  • Fully remote working model with a "calm" company culture that respects deep work and autonomy.
  • Beautiful London riverside office available for those who prefer in-person collaboration or hybrid flexibility.
  • The opportunity to work on a profitable, bootstrapped product that facilitates healthcare for hundreds of thousands of patients.
  • Competitive salary and a direct seat at the table in a small, high-performing engineering team of six.

Apply via Haystack today!

Originally posted on LinkedIn

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