Digital Merchandising Manager

ABOUT SECRET SALES

We are Secret Sales, and we are on a mission to be the leading off-price e-commerce marketplace in Europe. Operating across 7 websites and 5 distinct territories, we connect 500+ suppliers, ranging over 4,500 brands to more than 100 million annual shoppers. As a result, we generate millions of rows of data every single day. We have ambitious targets, deliver consistent year-over-year growth, and our entire team is fiercely aligned to these goals.

We aren't here to implement processes and tick boxes; we are here to drive revenue and results. Our team is made up of proactive problem-solvers who focus on how we can do something, not why we can't. We don't wait for direction, and we don't let red tape slow us down.

THE ROLE

We're looking for a hands-on, commercially sharp Digital Merchandising Manager who takes real ownership of the online customer experience and the onsite visual product merchandising strategy. This isn't a role for someone who needs a neat backlog handed to them each week. You'll walk the site every day, spot what's underperforming, and fix it — then move on to the next thing.

You'll be joining a global off-price fashion and beauty marketplace, trading across 7 sites in 5 territories. That means managing high-SKU, high-turnover catalogues where stock is constantly rotating, seasonal ranging moves fast, and the ability to react quickly is just as important as long-term strategy. You'll understand the off-price model — the urgency, the scarcity, the thrill of the find — and know how to translate that into a compelling onsite experience.

You'll maximise sales and conversion across all product categories, cross-sell & upsell areas, and product recommendations to enhance the customer journey and drive loyalty. You'll also lead our personalisation strategy from a merchandising perspective — planning and implementing segmentation strategies that put the right product in front of the right customer at the right time.

You'll sit at the intersection of trading, product, and data. Your decisions will directly shape how customers discover and buy — and you'll have the tools, the access, and the trust to act on them quickly.

WHAT YOU'LL BE DOINGProduct Merchandising & Discovery

–    Use trading data and insights to lead and execute product merchandising strategy — product placement, recommendations, cross-sell/upsell, site search, and navigation

–    Curate and optimise product assortments, sort orders, ranking algorithms, and featured collections to maximise conversion

–    Setting the strategy for site navigation, taxonomy, and filter structures to improve discoverability

–    Ensure all new product launches, back-in-stocks, and brand launches are planned and live across all core site locations

–    Build and maintain strong relationships with third-party search & merchandising platform providers to maximise functionality and best practice (Algolia or similar)

Personalisation & Optimisation

–    Support and lead the overall personalisation strategy from a merchandising perspective

–    Plan and implement personalisation and segmentation strategies to improve relevance and conversion

–    Propose, launch, and analyse A/B and multivariate tests across PLPs, search, and content spots

–    Continuously improve the browse and search experience based on performance signals

Commercial Levers & Conversion

–    Identify and act on commercial opportunities using trading data, site analytics, and customer behaviour

–    Collaborate with trading teams to align onsite execution with wider commercial priorities

–    Maintain a high-level understanding of paid channels and how they intersect with onsite merchandising

Reporting & Analysis

–    Use website analytics and sales data to report on and analyse merchandising performance against KPIs

–    Provide e-commerce analysis on customer journeys and site performance to identify reactive optimisation opportunities

–    Feed findings back into strategy with clear, evidence-based recommendations

–    Tools include Google Analytics or similar e-commerce analytics platforms

Stakeholder Management

–    Coordinate and present findings to internal and external stakeholders with clarity and confidence

–    Manage multiple projects simultaneously with strong organisational discipline

AI & Tooling

–    Use AI tools (ChatGPT, Claude, or similar) to accelerate content generation, QA, and workflow tasks

–    Stay ahead of developments in search personalisation, product attribution, and dynamic merchandising

–    Champion automation and smarter tooling wherever it removes manual effort

WHAT WE'RE LOOKING FORMust-Haves

–    Minimum 3 years of e-commerce merchandising experience

–    Hands-on experience with a product search & merchandising platform — in particular creating ranking cocktails and algorithms

–    Comfortable managing high-SKU, high-turnover catalogues with fast-rotating stock and seasonal ranging across multiple sites and territories

–    Background in fashion and/or beauty e-commerce — you understand the category, the customer, and the pace

–    Strong grasp of site search, filtering, and taxonomy best practices

–    Confident with data and reporting — able to derive actionable insights from Google Analytics, or similar tools

–    Experience designing and interpreting A/B tests

–    Some experience or high-level understanding of paid channels

–    Strong project management and organisational skills

–    Track record of using AI tools to speed up your own work

Nice-to-Haves

–    Familiarity with personalisation and search platforms (Algolia or similar)

–    Exposure to tag management or CDPs (e.g. Tealium, Segment)

–    HTML/CSS literacy — enough to QA a page and flag issues

–    Experience working across multiple markets or languagesWHO YOU ARE

–    Autonomous — you don't wait to be told what to fix. You find it, prioritise it, and get it done

–    Commercially wired — you think about what makes a customer buy, not just what looks good

–    Detail-obsessed — a broken filter or a miscategorised product bothers you, and you want to own the fix end-to-end

–    Clear communicator — you can brief a developer, present findings to a trading manager, and push back constructively when needed

–    Results-driven — all execution is focused on profitability and performance, not just activity

–    Adaptable — you're comfortable with ambiguity and fast-changing priorities

WHAT'S ON OFFER

–    Competitive salary benchmarked to market

–    Fully remote working

–    25 days annual leave

–    Competitive staff discount across our fashion and beauty brands

–    A role with real autonomy and measurable impact from day one