Customer Success Manager

About Our Client

Our client is a leading revenue enablement platform that market-facing teams use to plan, predict, coach, and engage at the highest levels. Their unified suite of solutions creates immersive buyer experiences, enables sellers to lead with value, allows managers to scale coaching, and empowers leaders to forecast with confidence. In today’s unpredictable market, they are the key to delivering predictable efficient growth.

Read this first: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply. We'd love to have a chat to see what skills/experiences you are able to bring to the team.

About The Role

Our client is looking for a tech-savvy, customer-focused rockstar to join their small and nimble Customer Success team! As a Customer Success Manager, you will ensure customers’ success by understanding their business objectives, delivering day-to-day guidance on products, and providing solutions to their biggest challenges. The Customer Success team recognizes that the ability to create an amazing customer experience is to not only flawlessly react to customer requests, but to also be proactive in developing best practices and processes for the customer.

Responsibilities

• Maintaining relationships with key customers to establish a thorough understanding of their business needs and how products and services can serve them.
• Increasing ROI for customers by increasing the adoption of appropriate features and best practices.
• Providing support for customers by demonstrating product expertise and guiding them with best practices.
• Assessing customer requirements and managing implementation work for new and existing customers.
• Conducting on-boarding and training activities
• Working closely with the sales team on account plans, customer strategy, and product adoption
• Participating in executive business reviews for strategic customers.
• Demonstrating mastery of the ever-evolving features and capabilities by working closely with engineers, and using products as part of daily rituals.
• Effectively using data, as well as customer knowledge, to create meaningful interactions with customers

If You Have:

• Bachelor’s degree in technology, marketing/sales, or related field or the equivalent skill and knowledge, preferred
• 3-5 years of experience working with customers in Customer Success, Sales Support, Tech Support, or Technical Account Management roles
• Experience and comfort working closely with customers, especially during support escalations
• Experience working with large and complex customers who have a range of job functions and personalities
• Knowledge of Salesforce, Gainsight, SQL, and/or Tableau is a plus
• Superior interpersonal, listening, written, and verbal communication skills
• Ability to digest and articulate complex information
• Ability to create value from raw data
• Comfort conducting trainings and webinars for small and large groups, with the ability to adapt to the audience
• Independent judgment under minimum supervision

Why Join the Hiring Company?

• Remote based in US, UK and Canada
• Flexible working hours
• Generous PTO
• Competitive Salary
• 401K Retirement Plan with match
• Transparent Career Paths
• Medical, Dental, Vision
• Generous Paid Parental Leave
• Remote Stipend
• Work in a creative environment with high energy

The company's HQ is based in Chicago, IL.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”