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- Adaptive AI
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This job is an integral member of the Enterprise Technology & Operation's Digital team, within an agile software engineering team, responsible for building and supporting complex, scalable software applications across the Chat Platform. The incumbent will serve as a full-stack Software Engineer and will support the entire chat platform ecosystem, including real-time communication layers and client-side SDK integrations. Responsibilities include designing solutions, executing technical development using GCP, TypeScript, Node.js, Dialogflow CX/GECX/AI, WebSockets, and Web/iOS/Android SDKs, managing system integrations, and performing independent troubleshooting. The role requires taking an enterprise-wide architectural view, participating in the full software application build process from idea generation to deployment, and adhering to coding standards set forth by Principal, Lead and Senior Engineers.
Essential Responsibilities
- Full-Stack Development & Engineering: Design, develop, and test robust applications for the Chat Platform. Write clean, scalable code in TypeScript, Node.js and Python adhering to established coding standards and performing code reviews.
- Real-Time Communications & SDK Integration: Design, build, and maintain real-time chat features using WebSockets. Develop, integrate, and support SDKs for Web, iOS, and Android to ensure seamless omnichannel messaging experiences.
- Platform Support & Integration: Assist in supporting the Chat Platform Build and maintain system integrations across various enterprise channels and backend services.
- AI & Conversational Engineering: Utilize Dialogflow CX / GECX / AI technologies to build intelligent conversational flows, integrating advanced AI capabilities into the broader platform architecture.
- Independent Troubleshooting & Problem Solving: Proactively diagnose, troubleshoot, and resolve complex technical issues independently across the full stack—from backend Node.js services and WebSockets down to client SDKs.
- Agile Participation: Actively participate in all scrum ceremonies, sprint planning, task estimation, and execution within Jira, digital.ai Agility, or RTC. Communicate issues and blockers to the Scrum Master in a timely manner.
- Collaboration & Best Practices: Apply software development best practices including source control management, unit testing, build processes, and operations. Mentor or guide junior team members as needed.
- Required Education: Bachelor's Degree in Computer Science, Information Technology, or a closely related discipline
Equal Opportunity Employer
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.
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